REQUEST YOUR SPARE PARTS
Fill out and send the form with all the requested data, trying to be as precise as possible. Using the information material at your disposal (use and maintenance manual, wiring diagram, exploded view, etc.) you will make our work faster and more efficiently.
Retrieve the necessary data from the nameplate on your machine.
Fill out the form by entering the data in order to allow us to recover the data correctly.
We offer a 12-month guarantee on all our equipment, only for manufacturing defects, with the exclusion of consumable electrical components, gaskets and glasses.
Send the request and as soon as possible we will send you the information regarding the offer of the necessary spare parts.
HOW TO FIND THE MACHINE MODEL
The serial number and model name are stamped on the metal tag located at the rear and bottom exterior of the machine.
The machinery is covered by a warranty for 12 (twelve) months from the date of shipment, limited to those parts that present manufacturing defects, with the exclusion of the electrical system and motors. The warranty does not cover parts that were damaged in transport, by poor or incorrect installation or maintenance or by carelessness or incompetence in use. The warranty is only valid for the originai Buyer and in no case will involve the replacement of the machine. The warranty is void in the event the machinery has been tampered with, modified or repaired by personnel not expressly authorised by the Seller. The Seller is not responsible for any direct or indirect damage caused to persons, animals or property caused by machine breakdowns or imputable to the forced suspension of its use. The repair or replacement of defective pieces normally occurs at the Buyer's domicile with a charge for the travel, lodging and food expenses of the personnel sent to repair or replace the pieces. The Buyer is also responsible for the working and travelling hours of the personnel; the cost will be quantified based on the Anima3 rate tables in effect at the time of the intervention. In the event that it is not possible, in the technician's unquestionable judgement, to repair the machine at the Buyer's site, he will have the machine shipped prepaid to the Seller, which, after repairing the machinery for free, will reship the machine freight collect. After the warranty peri od described above, interventions will be charged the cost of labour, according to the Anima rate tables, travel, lodging and food expenses, the cost of the parts replaced and any transport expenses for them.